Operations Specialist - II (Associate)

Summary

The Corporate Dining Operations Coordinator supports daily operations within a corporate dining environment, ensuring high-quality service delivery, supplier performance, and operational excellence. This role is responsible for coordinating with third-party suppliers, monitoring service level agreements (SLAs), supporting financial tracking activities, maintaining operational records, and assisting with issue resolution. The ideal candidate is a hospitality professional with strong financial acumen, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment. 

Responsibilities

• Support day-to-day corporate dining operations and service delivery.
• Coordinate activities with third-party suppliers, contractors, and service partners.
• Track supplier performance against service level agreements (SLAs), key performance indicators (KPIs), and service standards.
• Assist with invoice review and approval, cost tracking, and basic budget monitoring.
• Maintain accurate operational reports, logs, and records.
• Communicate professionally with vendors, internal stakeholders, and team members.
• Support issue resolution and follow up on service concerns to ensure timely closure.
• Help ensure compliance with food service, safety, and company standards.
• Identify opportunities to improve service efficiency and enhance the customer experience.
• Provide administrative and operational support as needed.
  
  

Education

• High school diploma or equivalent required.
• Associate degree or equivalent experience preferred.
  
  

Required

• Minimum of 5 years of hospitality experience.
• Experience in corporate dining, food service, catering, or similar hospitality operations.
• Experience managing or supporting third-party suppliers and service providers.
• Understanding of service level agreements (SLAs) and supplier performance tracking.
• Strong financial acumen and cost-conscious mindset.
• Proficiency with computers and standard business software, including Microsoft Office.
• Strong interpersonal skills with the ability to build effective working relationships.
• Excellent organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
  
  

Preferred

• Experience supporting supplier scorecards, service reporting, or KPI tracking.
• Experience with invoice processing, budget support, or vendor reconciliation.
• Knowledge of workplace dining operations, catering, or food service compliance requirements.
• Familiarity with reporting tools and basic data analysis.
  
  

Core Competencies

• Hospitality service mindset.
• Supplier management and relationship building.
• Financial awareness and cost management.
• Attention to detail and organizational excellence.
• Collaboration and teamwork.
• Accountability and ownership.
• Continuous improvement and process optimization.
  
  

Additional Information

• Position supports corporate dining operations within a professional workplace environment.
• Requires regular interaction with suppliers, service providers, and internal stakeholders.
• Strong customer service orientation and professionalism are essential.
• Ability to adapt to changing operational priorities and business needs.
• Requires adherence to company policies, food service standards, and safety requirements.